Shipping policy

At SimplyNAD, we aim to provide reliable and efficient delivery of all orders placed through simplynad.co.uk. By purchasing from our website, you agree to the terms outlined in this Shipping Policy.

1. Order Processing

  • Orders are typically processed within 1–2 business days after payment confirmation.

  • Processing times may be extended during peak periods, holidays, or unforeseen circumstances.

  • You will receive an order confirmation email once your purchase has been successfully placed.

2. Shipping Methods & Delivery Times

  • We use trusted courier and postal services to deliver orders.

  • Delivery times may vary depending on your location, chosen shipping method, and courier availability.

  • Estimated delivery times are provided at checkout but are not guaranteed.

3. Shipping Rates

  • Shipping costs are calculated at checkout based on destination, order weight, and selected delivery option.

  • Any applicable shipping fees will be displayed before you complete your purchase.

4. International Shipping

  • SimplyNAD ships to select international destinations.

  • Customers are responsible for ensuring that the import and use of our products complies with local laws and regulations in their country.

  • Any customs duties, taxes, or import fees are the responsibility of the recipient.

5. Tracking Your Order

  • Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (if available).

  • Tracking availability may vary depending on the chosen shipping method.

6. Delays & Liability

  • SimplyNAD is not responsible for delays caused by courier services, customs clearance, or circumstances beyond our control.

  • Risk of loss or damage to goods passes to the customer upon delivery.

7. Failed Deliveries

  • If a delivery attempt is unsuccessful due to an incorrect address, refusal to accept the package, or failure to collect from a local depot, the order may be returned to us.

  • Customers are responsible for additional shipping charges incurred in such cases.

8. Contact Us

For any questions regarding shipping, please contact us at:
📧 sales@simplynad.co.uk
🌐 https://simplynad.co.uk