Simply NAD+ Ltd ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use and safeguard your information when you visit simplynad.co.uk or purchase from us. We comply with the UK GDPR and Data Protection Act 2018.
1. Information we collect
- Identity data: name, date of birth, gender
- Contact data: billing address, delivery address, email, phone number
- Financial data: payment tokens (we never see or store your full card details)
- Transaction data: orders, returns, refunds
- Technical data: IP address, browser, device, pages viewed
- Marketing data: communication preferences
2. How we use your data
We use your data to:
- Process and fulfil your orders
- Provide customer support and respond to enquiries
- Send order updates and shipping notifications
- Send marketing emails (only if you have opted in)
- Improve our Site, products and service
- Prevent fraud and comply with legal obligations
3. Who we share data with
We share data only with trusted processors required to run our business:
- Shopify: e-commerce platform (Ireland & US, GDPR-compliant)
- Royal Mail / DPD / DHL: delivery partners
- Klarna / Shop Pay / Stripe: payment processors
- Klaviyo: email marketing (only if you opt in)
- HMRC: where legally required
We never sell your personal data.
4. Cookies
We use essential cookies to make the Site function and analytics cookies to understand how it is used. You can manage cookie preferences from the banner displayed on your first visit, or at any time from our cookie settings.
5. Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request erasure ("right to be forgotten")
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
To exercise any of these rights, email privacy@simplynad.co.uk. We will respond within 30 days.
6. Data retention
We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting or reporting requirements (typically 7 years for financial records).
7. Contact our Data Protection Officer
If you have any questions about this policy or how we handle your data, please contact:
Data Protection Officer, Simply NAD+ Ltd
Email: privacy@simplynad.co.uk
You also have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe we have mishandled your data.
